BAMBUM Canada FAQ
Bamboo toilet paper, answered.
Product facts, current prices, subscription timing, delivery and laboratory-report scope for Canada.
The paper
What the current Canadian roll is, how it is made and what has been observed.
What is BAMBUM toilet paper made from?
The current Canadian roll is made with 100% bamboo pulp. The composition is supported by stamped manufacturer documentation rather than an independent fibre-identification test.
What are the current Canadian roll specifications?
Each current Canadian roll is 4-ply and contains 250 sheets.
What does the paper look and feel like?
The sheet is embossed, thick and cushioned, with a warm cream tone rather than a bright-white finish.
Is fragrance or dye added?
No added fragrance. No added dye.
Is BAMBUM unbleached?
No. The current paper is not unbleached. The pulp mill documents controlled ECF and hydrogen-peroxide bleaching; no elemental chlorine is used in the production process.
What do the optical brightener reports show?
For the manufacturer’s natural-colour paper sample, SGS recorded fluorescent matter negative under ultraviolet examination and Grade 5 with no fluorescent-whitening transfer. Those findings apply to that named sample and the methods in reports NGBEC26003189003 and NGBEC26003189001.
Does BAMBUM leave lint?
In our filmed black-shirt rub test, BAMBUM left no visible lint. That is a recorded demonstration, not a universal laboratory guarantee of zero shedding in every use.
Is BAMBUM suitable for septic systems or RVs?
The current roll is sold for standard plumbing and septic use. BAMBUM does not currently publish a third-party disintegration or RV-specific test, so we do not present septic or RV compatibility as an independent laboratory result.
Where is BAMBUM made and packed?
The paper is produced through our manufacturing supply chain in China. Canadian orders are packed and fulfilled in Canada.
Packs and prices
How to choose between the two current pack sizes.
Should I choose 12 rolls or 48 rolls?
Choose 12 rolls for a smaller restock or lower first commitment. Choose 48 rolls for longer household coverage and the lower current price per roll. Actual duration depends on household use, so BAMBUM does not promise a fixed number of weeks.
What are the current Canadian prices?
Twelve rolls cost CAD 50 as a one-time purchase or CAD 43 per subscription order. Forty-eight rolls cost CAD 125 as a one-time purchase or CAD 110 per subscription order.
Do I have to subscribe?
No. Both packs are available as one-time purchases. At current prices, a subscription saves CAD 7 on 12 rolls and CAD 15 on 48 rolls.
Subscriptions
Renewal timing, changes and cancellation before the next charge.
How often can a subscription arrive?
For 12 rolls, choose every month or every two months. For 48 rolls, choose every month, every two months or every four months. The subscription renews at the selected price and frequency until it is changed or cancelled.
How do I pause, skip or cancel?
Use the private subscription-management link in your BAMBUM subscription email, or contact support@bambum.ca. Make the change before the next scheduled renewal date to stop that charge.
What if a renewal has already been charged?
If a renewal has charged, contact support@bambum.ca promptly. The current refund policy allows cancellation and refund within 14 days when the renewed box has not shipped; once it has shipped, the product terms apply.
Delivery and support
Current Canada-wide shipping, tracking and problem resolution.
What does shipping cost in Canada?
Shipping is free across Canada on every current order, including one-time purchases and subscriptions. There is no separate shipping charge at checkout.
How long does delivery take and where is tracking?
Delivery time depends on the destination. A shipping confirmation email includes the tracking link and its current delivery estimate; remote or rural addresses may take longer.
What if my order is lost, delayed, damaged or incorrect?
Email support@bambum.ca with the order number. For damaged, defective or incorrect orders, contact BAMBUM within 14 days of delivery and include a photo; the current policy offers a free replacement or full refund, and the item does not need to be returned.
Can I return an opened box?
Opened personal-care consumables cannot be resold. BAMBUM handles satisfaction concerns with a replacement or another fair resolution rather than promising a cash refund for used product.
Testing
What the published SGS reports record and what their limits are.
Read the laboratory resultsWhat do the SGS reports show?
On manufacturer-supplied paper samples, SGS recorded 545 PFAS compounds not detected; formaldehyde not detected; BPA and BPS not detected; eight named heavy metals not detected; and two optical-brightener findings for a natural-colour sample. The report numbers, dates and sample scope are listed on the Laboratory Testing page.
Does not detected mean there is none?
No. Not detected means the measured result was below that laboratory method’s detection limit for the submitted sample. It is not a claim of mathematical zero, a test of every possible substance or a guarantee about every roll.
Why do the reports name the manufacturer instead of BAMBUM?
The finished-paper samples were submitted at manufacturing level, so the reports identify the manufacturer. The evidence supports the named sample results through BAMBUM’s documented supply relationship; no SGS report names the BAMBUM retail brand.